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‘Chatbot News’

Conversational AI is a key differentiator in contact centers

24/01/2023 | Chatbot News

Conversational AI is a key differentiator in contact centers

These characters can interact with users in real-time and respond to their queries in natural language. Conversational artificial intelligence technology is rapidly becoming an important communications tool between computers and humans. A company’s ability to use conversational AI in chatbots and other digital assistance solutions can have a significant impact on customer satisfaction and other [...]